Booking T&C’s

Deposits

All reservations booked through reception at the Nambucca River Tourist Park by phone or email requires, a 25% deposit or the first nights tariff whichever is the greater at the time of booking. The balance of the account is required upon check-in.

Online Reservations

When making reservations online with Nambucca River Tourist Park, you will be required to pay a 50% deposit to secure your reservation. The balance of the account is required upon check-in.

Additional Deposits and Payments

Additional deposits apply for Peak/High Seasons after initial holding deposit has been paid.

Xmas & January Holidays – 50% of the total tariff is required to be paid by the 31st October.

Easter Long Weekend- 50% of the total tariff is required to be paid by the 28th February.

Oct Long Weekend- 50% of the total tariff is required to be paid by the 31st July.

Final balance is to be paid in full, on check-in. Please contact reception if you are unable to meet the above deposit requirements and we will organize a payment plan.All  reservations require a 25% deposit or the first nights tariff whichever is the greater at the time of booking.  For all Xmas reservations a second deposit of another 25% of total tariff is to be paid before 31st Oct. Deposits can be paid by MasterCard, Visa, money order or Direct Deposit. All deposits are subject to the Cancellation Policy below.

Balance of accommodation to be paid on arrival by cash, MasterCard, Visa, and EFTPOS. No cheques accepted.

Cancellation Policy

Tariffs are not refundable or transferable if your stay is cut short due to weather, health or other circumstances.

Off Peak or Low Season– Cancellations advised with 24 hours notice before the day of arrival are fully refundable less a $50 administration fee.  Cancellations inside of 24 hours of arrival will result in forfeiture of all monies paid.

Shoulder/Xmas or Mid /Peak Season & Fathers Day weekend-Cancellations advised with 30 days notice are fully refundable less a $50 administration fee.  Cancellations inside of 30 days of scheduled arrival date will result in forfeiture of all monies.

Refund Conditions

Providing the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded by:

Credit Card: Refunded onto the credit card.  The same credit card must be used for credit as the one that paid the deposit

EFT Transfer (Direct credit): Direct into guest bank account.  Guest must supply their BSB, Account No & Account Name.

Cheque: A cheque will be forwarded at the end of the month

(Monies will only be refunded in the original method paid)

Re-booking

Guests wanting to secure the same accommodation for the same period the following year need to re-book prior to their day of departure and pay at a holding deposit of the first nights tariff to confirm the reservation and additional deposits as below.

A second deposit(s) of the balance of 25% of total tariff is payable:

Easter Holidays- 1^st September; Father’s Day weekend- 1^st May; October Holidays- 1^st March; Xmas/ New Year Holidays- 1^st June and further 25% by 31^st October.

Please note once you check out of your Site/Cabin/Villa without rebooking, the Site/Cabin/Villa is open for general bookings. Once a deposit has been accepted and a booking confirmed, our Cancellation Policy applies. Management reserves the right to cancel bookings without notice if full deposit is not paid.

Payment Options

Deposits and account balances can be paid by MasterCard, Visa, money order or Direct Deposit. All deposits are subject to the Cancellation Policy below. Unless prior arrangements are made, payment must be made in full at the time of check-in. If you paying by Direct Deposit payment method, please ensure your reservation number and Surname is entered as the description/reference on your payment into our nominated bank account to ensure it is applied to the correct reservation.

Confirmation & Conditions of Booking

Bookings are not confirmed unless a deposit has been received. A confirmation letter and receipt will be forwarded to you once the deposit has been received. Please check the reservation details are correct and inform reception immediately of any changes. Minimum stays apply to all holiday periods.

Please be advised that we only allow one tent per site and one vehicle per Site/Cabin/Villa. Both vehicle and tent must fit within the boundaries of your site. Extra vehicles and boats can be parked within the park in designated parking by prior arrangement. Extra fees apply

Visitors are more than welcome during your stay, however please be aware that overnight visitors or day visitors will incur a fee. Maximum persons per Site/Cabin/Villa apply and must be strictly adhered to. All visitors must register at Reception upon arrival and pay all fees in advance. This is an effort to keep your fees at a reasonable cost, and to ensure the security and safety of all our guests and residents.

We reserve the right to eject any guest from the Park deemed to be behaving in a socially unacceptable manner; that is causing damage or disturbing other guests; who is using unacceptable language; or who is otherwise breaching the Park’s rules. No refunds will be given in such circumstances and charges will apply for any damage caused, losses or extra cleaning that result from such behaviour.

We also reserve the right to refuse a booking at any time from any person reasonably believed to be not the person named on the booking request or the person named on the credit card; from anyone not authorised to use the card; from anyone not able to pay for any charges; from anyone who may cause damage to the property or to other guests; from anyone who exhibits socially unacceptable behaviour; from anyone who may be younger than 18 years of age and not accompanied by a responsible adult; or from anyone who is concealing a dog or unauthorised animal.

Cancellation Policy

Tariffs are not refundable or transferable if your stay is cut short due to weather, health or other circumstances.

Off Peak or Low Season– Cancellations advised with 24 hours’ notice before the day of arrival are fully refundable less a $50 administration fee.  Cancellations inside of 24 hours of arrival will result in forfeiture of all monies paid.

Shoulder/Mid or Xmas /Peak Season & Father’s Day weekend-Cancellations advised with 30 days’ notice are fully refundable less a $50 administration fee.  Cancellations inside of 30 days of scheduled arrival date will result in forfeiture of all monies

Refunds: Providing the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded by:

Credit Card: Refunded directly to the same card used for making the deposit.

EFT Transfer (Direct credit): Direct into guest bank account.  Guest must supply their BSB, Account No & Account Name.
Cheque: A cheque will be forwarded at the end of the month

(Monies will only be refunded in the original method paid)

Non-Smoking Policy

All internal areas of the parks accommodation and other buildings are non-smoking areas. All external areas of communal buildings, pool, and spa and sauna area are non-smoking areas. A $200.00 cleaning and deodorising charge will apply if this guideline is breached and charges will be applied to the credit card details provided.

Damages and Extra Cleaning Charge Policy

Cabins/Villas/Site are to be left in a clean and tidy manner, and include the washing of all dishes in Cabins/Villas and rubbish removal or a cleaning fee will apply and charges will be applied to the credit card details provided. This also applies to any damage or breakages. A cleaning fee of $30.00 per hour will be charged if upon departure the accommodation is found to be in an unreasonable condition.

Lost Property

Non-perishable lost property is held for a maximum of 3 months, after which the property is offered to charity or otherwise disposed of.

Pet Policy

Well-behaved dogs are welcome at the Nambucca River Tourist Park subject to following guidelines.

• Only one dog permitted per site per booking
• Dogs are permitted on powered and unpowered sites only.Dogs are not permitted in Villa, Cabin and Cottage accommodation bookings.
• Dogs are not permitted in amenities block, reception, camp kitchen, BBQ area, and games room, playground, jumping pillow, pool or sauna & spa areas at any time.
• Dogs must be on a leash and under control. Droppings are to be picked up immediately and dispose of appropriately.
• Dogs are not to be left unattended at any time.
• No barking please – your neighbours would appreciate this greatly.
• Visitors are not permitted to bring their dogs into the park.
• Pet owners agree and accept to take full responsibility of any personal injury or damage caused by their pet whist within the park and agree to pay for any claims of compensation in relation to pet activities

Management and staff at Nambucca River Tourist Park would like to thank you for your co-operation and trust that you and your pet enjoy your stay with us.

Any breach of these conditions will result in the withdrawal of your right to camp in the park.

Privacy Policy

The Nambucca River Tourist Park is subject to the provisions of the Privacy Act 1988 that sets the standard for the handling of personal information. The Nambucca River Tourist Park has a commitment to privacy and the safeguarding of information of our guests, visitors and staff.

The Nambucca River Tourist Park does not disclose your personal information unless there is a legal requirement to do so. The Nambucca River Tourist Park may disclose personal information to the relevant authorities if required to do so by law.
Your personal information may be used by the Nambucca River Tourist Park for marketing purposes to improve our services and provide you with the latest information about those services and any new related service or promotion and by way of regular communication or to contact you by telephone or electronically.

By utilising our website, you expressly consent to the collection and use by Nambucca River Tourist Park of personal information according to this policy.

Should you have any questions about Nambucca River Tourist Park, this Privacy Policy or our website, you can contact us here.