The management and staff wish for all guests to be able to enjoy a safe, happy, friendly and relaxing stay whilst at the park. Be considerate of others and ensure your site and belongings are kept secure and tidy at all times. Please read the following which applies to all guests, residents or invited guests.
AFTER HOURS EMERGENCY ONLY : please call 65681850 or 000 in the cases relating to FIRE, POLICE or AMBULANCE or SECURITY 0407435813
AMENITIES: are open 24 hours for your convenience. All amenities buildings are shown on the reverse side map. All children under 12 years must be accompanied by an adult and be supervised at all times. Please consider others by leaving these facilities neat and tidy.
CHECK IN: Check-in is 2pm -5.30pm. Please ring reception on 02 6568 1850 to make arrangements if you anticipate being unable to arrive during office hours.
CHECK OUT: All rooms/sites to be vacated by 10am on the day of your departure. Early departures: Please make arrangements with reception on the day prior to departure. Extending your stay is subject to availability, please request as early as possible.
BBQ AREAS & CAMP KITCHEN: 7am-9pm. Please vacate area by 10pm FREE BBQ’s. Refer to map for location. Please leave facilities clean.
BICYCLES/SCOOTERS/ ROLLERBLADES: These are allowed during daylight hours & guests should observe all the road rules including the wearing of helmets and necessary protective gear. CHILDREN MUST BE SUPERVISED AT ALL TIMES. These items are not to be used in the main entrance/exit area and within the residential area of the park.
BUSINESS: We understand that from time to time work may interrupt our guests while on holidays, so to ensure your business needs are met swiftly and efficiently, please visit us in reception for your phone messages/fax/photocopying/mail/internet requirements. Messages will not be delivered to guests on site.
COIN CHANGE/TOKENS: Available from reception for games room & laundry.
DISHES: Should be washed in the sinks provided in the camp kitchen and BBQ areas. Please do not use the laundry tubs to wash dishes.
DUMP POINT: See park map for location. Please use our dump point to discard of waste matter from – porta loos, motor homes and caravan toilets. Please do not empty these in our amenity blocks.
DVD HIRE: DVD’s are available from reception – Gold coin donation applies. Please return DVD’s by 10am the following day.
EQUIPMENT HIRE: A range of sporting equipment is available free for use from reception. Please return equipment after use.
FIRES: Fires are not permitted within the park.
GAMES /TV ROOM: Open from 8am -9.30pm. Pool table and soccer table, Giant Chess and Table Tennis. Ensure all equipment is returned.
GOLF DRIVING RANGE: Buckets of balls and clubs available from reception. Balls must be hit from hitting area. No persons are permitted on the range area. Please return empty buckets to reception. All children under 12yrs must be under adult supervision.
INTERNET: INTERNET KIOSKS OR WIFI – Internet kiosks are located in the Games room .Please be considerate of others who may be waiting. WIFI (wireless) antennas are located throughout the park to provide wireless internet access for guests. Due to the ever changing environment of a holiday park and varying customer computers, signal cannot be guaranteed everywhere. Fees apply
JUMPING PILLOWS: Open 8am to Sundown. See park map for locations. Please observe the rules to ensure safe use. All children under 12yrs must be under adult supervision. Be extra careful when surface is slippery. No footwear is to be worn please.
KIOSK: Open daily from 8am – 5.30pm for all your needs. Essential items include; ice, Swap & Go gas, bait, ice creams, washing powder, pegs and general convenience items. Closed Christmas Day.
LAUNDRY: Located in the main amenities block. It has coin operated washing machines and driers for your use. Open 24 hours for your convenience. Please do not erect temporary clothes lines on your site/accommodation, they WILL NOT BE PERMITTED. Ironing boards are located in laundry. Irons are available from reception. Washing powder is available for purchase from reception.
MAIL: Guests expecting to receive mail during their stay, please address to: Attn: Guest Name C/- Nambucca River Tourist Park, 143 Nursery Rd Macksville NSW 2447.
PARKING: Is allocated for sites/accommodation (one car space per site/accommodation). Please park your vehicle in this allotted position and not on the roadways. (Boats will only be accepted on site providing they fit and are approved by management). Visitors should park their car in the visitor parking area at the front of the property. No visitor cars are allowed in the park without consent from management.
PETS: are permitted with site bookings only. Pets must not be left unattended and must be leashed at all times. Please ensure you clean up after your pet immediately. Pets are not permitted in park buildings, camp kitchen and pool/spa areas.
PEDAL KARTS: Open 8am – 5.30pm daily. Pedal Karts are not allowed out of the park at any time and are only to be used in designated areas (not to be used in main entrance/exit or residential areas in park). All guests must observe all rules; wear the necessary safety gear including helmets.
QUIET TIME: Please be respectful of the enjoyment of others within the park by restricting noise from television, music and social gatherings between the hours of 10pm and 8am. All noise must cease by 11pm.
RECEIPTS: Please retain the receipt issued to you on arrival. This validates your length of stay.
RECEPTION HOURS: 8am to 5.30pm (7 days) Closed Christmas Day.
WATER: To help us conserve this precious resource, please use water wisely
REFUND/CANCELLATION: Details of our policies are available at reception. Please be aware that we are unable to refund any monies for late arrivals, early departures or in the event of inclement weather.
RUBBISH/RECYCLING: Can be placed in the waste Rubbish /Recycling station at Camp kitchen or near the main amenities block (see map). Please assist staff by having your rubbish securely wrapped and placed in bins provided. Please use colour coded bins to sort your recycling. RED=WASTE, YELLOW= RECYCLING
SECURITY: Please be security conscious and keep cars and accommodation locked. Management cannot accept responsibility for theft of personal possessions. If you have security concerns please call 0407435813
SMOKING: We thank you for respecting that our community buildings, cabins and villas are non smoking only.
SPEED LIMIT: All roads in the park are shared between pedestrian and vehicles. Speed limits are walking pace only.
SWIMMING POOL /SPA/SAUNA: Pool hours are from 8am to sundown. Please be aware that there is no life guard on duty. Children 12 & under must be supervised at all times. Please observe the rules to ensure safe use. Failure to do so will result in removal from the pool. Do not take glass containers and/or alcohol of any kind into the pool areas, remember alcohol and water DO NOT mix. Fees apply for sauna and spa, please book and pay at reception.
TENNIS COURTS: Register at reception. FREE to use, equipment available from reception.
VISITORS: We welcome family and friends who wish to visit. All visitors must be registered on arrival and leave their vehicles in car park. Guests are responsible for their visitor’s behaviour. Fees apply to visitors that use ANY of the parks facilities. $5/person $15/family. Fees must be paid prior to using any of the facilities. Fees apply to visitors that stay overnight.
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