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Nambucca River Tourist Park
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Nambucca River Tourist Park

Guest Information

The management and staff wish for all guests to be able to enjoy a safe, happy, friendly and relaxing stay whilst at the park. Be considerate of others and ensure your site and belongings are kept secure and tidy at all times. Please read the following which applies to all guests, residents or invited guests.

INFORMATION ( top )


AFTER HOURS EMERGENCY ONLY

Please call 65681850 or 000 in the cases relating to FIRE, POLICE or AMBULANCE or SECURITY 0407435813

BUSINESS NEEDS

We understand that from time to time work may interrupt our guests while on holidays, so to ensure your business needs are met swiftly and efficiently, please visit us in reception for your phone messages/fax/photocopying/mail/internet requirements. Messages will not be delivered to guests on site.

FIRES

Fires are not permitted within the park with the exception of the fire pit in the Unpowered Site area near Nursery Road.

CHECK-IN/OUT

  • CHECK IN: Check-in is 2pm -5.30pm. Please ring reception on 02 6568 1850 to make arrangements for a late check in if you anticipate arriving after 5.30pm.
  • CHECK OUT: All rooms/sites to be vacated by 10am on the day of your departure. Early departures: Please make arrangements with reception on the day prior to departure. Extending your stay is subject to availability, please request as early as possible.

MAIL

Guests expecting to receive mail during their stay, please address to: Attn: Guest Name C/- Nambucca River Tourist Park, 143 Nursery Rd Macksville NSW 2447.

PARKING

Is allocated for sites/accommodation (one car space per site/accommodation). Please park your vehicle in this allotted position and not on the roadways. (Boats will only be accepted on site providing they fit and are approved by management). Visitors should park their car in the visitor parking area at the front of the property. No visitor cars are allowed in the park without consent from management.

PETS

Pets are permitted with site bookings only. Pets must not be left unattended and must be leashed at all times. Please ensure you clean up after your pet immediately. Pets are not permitted in park buildings, camp kitchen and pool/spa areas.

QUIET TIME

Please be respectful of the enjoyment of others within the park by restricting noise from television, music and social gatherings between the hours of 10pm and 8am. All noise must cease by 11pm.

RECEIPTS

Please retain the receipt issued to you on arrival. This validates your length of stay.

RECEPTION HOURS

8am to 5.30pm (7 days) Closed Christmas Day.

REFUND/CANCELLATION

Details of our policies are available at reception. Please be aware that we are unable to refund any monies for late arrivals, early departures or in the event of inclement weather.

RUBBISH/RECYCLING

Can be placed in the waste Rubbish /Recycling station at Camp kitchen or near the main amenities block (see map). Please assist staff by having your rubbish securely wrapped and placed in bins provided. Please use colour coded bins to sort your recycling. RED=WASTE, YELLOW= RECYCLING

SECURITY

Please be security conscious and keep cars and accommodation locked. Management cannot accept responsibility for theft of personal possessions. If you have security concerns please contact the office.

SMOKING

We thank you for respecting that our community buildings, cabins and villas are non smoking only.

SPEED LIMIT

All roads in the park are shared between pedestrian and vehicles. Speed limits are walking pace only.

VISITORS

We welcome family and friends who wish to visit. All visitors must be registered on arrival and leave their vehicles in car park. Guests are responsible for their visitor’s behaviour. Fees apply to visitors that use ANY of the parks facilities. $5/person $15/family. Fees must be paid prior to using any of the facilities. Fees apply to visitors that stay overnight.

WATER

To help us conserve this precious resource, please use water wisely

AMENITIES ( top )

Open 24 hours for your convenience. All amenities buildings are shown on the park map. All children under 12 years must be accompanied by an adult and be supervised at all times. Please consider others by leaving these facilities neat and tidy.

BBQ AREAS & CAMP KITCHEN

Open 7:30am-9:30pm. Please vacate area by 10pm. FREE BBQ’s. Refer to map for location. Please leave facilities clean.

BICYCLES/SCOOTERS/ ROLLERBLADES

These are allowed during daylight hours & guests should observe all the road rules including the wearing of helmets and necessary protective gear. CHILDREN MUST BE SUPERVISED AT ALL TIMES. These items are not to be used in the main entrance/exit area and within the residential area of the park.

COIN CHANGE/TOKENS

Available from reception for games room & laundry.

DISHES

Should be washed in the sinks provided in the camp kitchen and BBQ areas. Please do not use the laundry tubs to wash dishes.

DUMP POINT

See park map for location. Please use our dump point to discard of waste matter from – porta loos, motor homes and caravan toilets. Please do not empty these in our amenity blocks.

DVD HIRE

DVD’s are available from reception – Gold coin donation applies. Please return DVD’s by 10am the following day.

EQUIPMENT HIRE

A range of sporting equipment is available free for use from reception. Please return equipment after use.

GAMES /TV ROOM

Open from 8am-9.30pm. Pool table and soccer table, Giant Chess and Table Tennis. Ensure all equipment is returned.

GOLF DRIVING RANGE

Buckets of 50 balls and clubs available from reception. Balls must be hit from hitting area. No persons are permitted on the range area. Please return empty buckets to reception. All children under 12yrs must be under adult supervision.

INTERNET

WIFI (wireless) antennas are located throughout the park to provide wireless internet access for guests. Due to the ever changing environment of a holiday park and varying customer computers, signal cannot be guaranteed everywhere. Fees apply

JUMPING PILLOWS

Open 8am to Sundown. See park map for locations. Please observe the rules to ensure safe use. All children under 12yrs must be under adult supervision. Be extra careful when surface is slippery. No footwear is to be worn please.

KIOSK

Open daily from 8am – 5.30pm for all your needs. Essential items include; ice, Swap & Go gas, bait, ice creams, washing powder, pegs and general convenience items. Closed Christmas Day.

LAUNDRY

Located in the main amenities block. It has coin operated washing machines and driers for your use. Open 24 hours for your convenience. Please do not erect temporary clothes lines on your site/accommodation, they WILL NOT BE PERMITTED. Ironing boards are located in laundry. Irons are available from reception. Washing powder is available for purchase from reception.

PEDAL KARTS

Open 8am – 5.30pm daily. Pedal Karts are not allowed out of the park at any time and are only to be used in designated areas (not to be used in main entrance/exit or residential areas in park). All guests must observe all rules; wear the necessary safety gear including helmets.

SWIMMING POOL /SPA/SAUNA

Pool hours are from 8am-9:30pm. Please be aware that there is no life guard on duty. Children 12 & under must be supervised at all times. Please observe the rules to ensure safe use. Failure to do so will result in removal from the pool. Do not take glass containers and/or alcohol of any kind into the pool areas, remember alcohol and water DO NOT mix. Fees apply for sauna and spa, please book and pay at reception.
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